1. Are your products made to order?
Yes. Our products are made to order after you place your purchase. This allows us to create each item specifically for you.
2. How long does it take to process my order?
Orders are typically processed within 1–2 business days before being shipped.
3. How long does US shipping take?
For orders shipped within the United States, delivery generally takes 3–5 business days after the order has been processed.
4. How much is US shipping?
The standard shipping fee for orders within the United States is $6.99.
5. Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be provided when available.
6. Can I change or cancel my order?
Because our products are made to order, please contact us as soon as possible if you need to make a change or cancellation. We will do our best to assist you before production begins.
7. What if my order arrives damaged or incorrect?
Please contact us at LottMacatangay03617@outlook.com and provide your order details and photos of the issue. We will review the situation and work with you toward an appropriate solution.
8. How can I contact customer support?
You can reach us by email at LottMacatangay03617@outlook.com or by phone at 906-245-2111.